Since Monday, November 21st, we have a new office mainline: +49 69 244377020.
We decided to switch from an external PBX solution, that was connected to Microsoft Teams, to a native Microsoft based solution. In general, based on our mantra “eat your own dogfood”, but the telephony solution that Microsoft offers in a combination with the Microsoft Teams client is very powerful.
The Microsoft Teams Auto Attendant offers a Automatic Call Distribution (ACD) in combination with the Interactive Voice Response (IVR), to handle inbound calls is relatively easy to deploy and very feature rich. It is not a complete replacement for complex call-center solutions, but even complex call scenarios are possible.
In the past, there were a few features that needed interaction with PowerShell, with the actual Teams Admin Center (TAC) everything can be handled with the web-based GUI. We think this lowers the bar for many!
But in many cases, PowerShell is still recommended, especially when you do bulk administration or during a migration. In our case, we did an extensive pilot in a dedicated test-tenant and exported all the data to our production tenant. It was relatively easy to export everything to JSON that we manipulated and imported it into the production.
And there are a lot of possibilities to automate and report Microsoft Teams telephony data with Microsoft Graph. We generate a lot of reports for ourselves with simple Microsoft Graph calls. Something that can become handy for many companies.
If you have further questions, or if you need help with your journey to a Microsoft Teams based telephony solution: Just get in touch with us!